Frequently Asked Questions
! NOTICE TO US CUSTOMERS !
The shop is now accepting US orders, BUT the shipping fee is twice the old rates :( because we'll ship via private courier. However, these new rates cover all duties and taxes as the courier service promised. This means you will not have to worry about paying any additional customs fees or taxes upon delivery.
✦ WHEN WILL MY ORDER ARRIVE?
All orders are packaged by hand with care. Please allow 1 week for processing before your order is shipped.
For preorders, the estimated shipping time is usually indicated in the product details. Be sure to read the information about the preorder item before checking out.
All orders come with a tracking number. You will receive an email notification once your package has been shipped.
Please note that the arrival time of your package may vary depending on your location.
✦ WHAT MODE OF PAYMENT DO YOU ACCEPT?
+ FOR LOCAL:
E-wallets: GCash, Maya, and GrabPay
Bank: BPI and Unionbank
+ FOR INT'L: PayPal payments are the only method.
✦ SHIPPING INFORMATION
+ For Local: I partnered with Gogo Express to ship out items. See shipping rates here.
+ For International: I ship packages with PhlPost.
+ International Deliveries using PhlPost can take up to 2 weeks to a month.
✦ RETURN, EXCHANGE, AND CANCELLATION
+ I, unfortunately, do not accept returns, exchanges, or cancellations. Please make sure that you double-check all your details before placing an order.
✦ MORE CONCERNS
+ You don't ship to my country?
If you don't see your country in my shipping list, you may send me an email, and I can add it to my shipping zone :)
+ Wrong Address
Please email immediately at hi@beyaarca.shop or through the contact form below.
+ Missing/Wrong Items Received
Please email at hi@beyaarca.shop. I'm sorry in advance! huhu.
+ Damaged Items Received
Disclaimer: I cannot take responsibility for any damage caused by the couriers, provided that all ordered items were packaged properly :(
If you receive a broken item, please email it immediately to hi@beyaarca.shop. Provide your name, order number, and a photo/ video of the item in the condition you received it.